FAQ

Frequently Asked Questions

1. Are your products authentic?
Yes, all products available at NURELIXX are 100% authentic and sourced directly from authorised distributors. We prioritise quality, safety, and trust.

2. What kinds of brands and products do you offer?
We offer a curated selection of professional skincare brands known for their clinical research, proven efficacy, and ingredient transparency. Our collection includes products for hydration, anti-aging, pigmentation, and overall skin health.

3. How long does shipping take?
Shipping times may vary depending on your location and the delivery option you choose. Standard and express options are available, and you'll receive a tracking number once your order is dispatched.

4. Can I return a product?
We accept returns on unused and unopened products within our specified return window. For hygiene and safety reasons, we cannot accept returns on opened items.

5. How can I get in touch with customer support?
Our customer support team is here to assist you with any questions about products, orders, or routines. Reach out via email or through our website’s contact form, and we’ll get back to you as soon as possible.